Karen Favazza Spencer


Able to see the forest and the trees, I am knowledgeable in Business Process, System Process, Project Management, Change Management, and Software Development Lifecycle (SDLC), including Agile / Scrum. Highly self motivated and possessing a track record of strategic innovation, I use Six Sigma, Lean and Appreciative Inquiry tools to communicate complexity to technical and non-technical audiences, gaining consensus and providing project momentum.

Plan What You Want and Get What You Plan!


  1. Local and Global:

  2. Coached distributed US and India teams in Agile / Scrum and Lean / Six Sigma processes.

  3. Delivered smooth releases of hosted solutions to global customers

  4. Scrum Mastered co-located team with complex Legacy System using “Shock Therapy”

  5. Led Technical Tiger Teams of volunteers to deliver software solutions to non-profits using Scrum processes.

  6. Trained Product Managers in Modeling tools.

  7. Managed project for on-line knowledge base, inception to implementation, with resources in London, India and California, increasing versatility of tool and quadrupling its usage.


  1. Pragmatic and Visionary:

  2. Reduced regulatory risk, simplified business process and eliminated $100k annual Information Technology (IT) resource cost. 

  3. Designed employee training for Formal Inspection Process with goal of reducing software defects by 80%.

  4. Exploring regional broadband telecom strategies with focus on municipal benefits and economic development.


  1. Management, Marketing and Quality:

  2. Built and managed an effective team of 20 telemarketers.

  3. Maintained Novell network, agency applications and databases.

  4. Designed marketing campaigns and authored agency literature.

  5. Served as a national beta test site for marketing and management software for insurance agencies (AIM).

A Company’s Biggest Asset is their Process!

Reduce Costs and Improve Performance through Analysis!

Increase Productivity and Quality with Scrum!

View References

Phone: 978.283.4606

Email: Karen Spencer


reduce rework & streamline success

Technical Skills:

Rally Software

Scrum Works

Atlassian Jira for Agile

Borland Caliber RM

HP Mercury Quality Center

MS Office

  1. Excel

  2. PowerPoint

  3. Word


MS Visio





Apple iWorks

  1. Pages

  2. Numbers

  3. Keynote

  4. Apple iWeb

Apple Omnigraffle

Visual Source Safe

Business Objects

Site Server




M.A. from Lesley College in Individual & Organizational Learning Process

B.S from University of ME in

Education and Psychology


Scrum Master, SM

Collaboration Architect, CCA

Software Testing Professional, CSTP from IIST

Continuing Eduction:

Business Analyst Coursework  from Boston University Corporate Training Center

Professional Memberships:

Scrum Alliance

Agile Boston

Agile New England

IIBA - Boston Chapter

Omicron Nu Honor Society